Resume - Colin Steele

Education

Associate’s Degree: Computer Technology

Greenville Technical College • Greenville, SC • 2014

Certificate: Small Business Management & Entrepreneurship

Greenville Technical College • Greenville, SC • 2014

Assist internal company employees with Level I and II IT issues (password resets, application installs, general troubleshooting)
Assist internal company employees with Level I and II IT issues (password resets, application installs, general troubleshooting)
Assist and advise on new technology rollouts (internal employee training platform, asset tracking platform, helpdesk ticketing platform)
Microsoft 365 Administration (SharePoint Site Configuration / Creation / Maintenance, Shared Mailbox Creation & Delegation, Email Message Tracing)
Assist and advise other departments with various projects (Website Maintenance, Microsoft Forms Creation/PowerAutomate Flow Creation, DocuSign Template Creation)
Prepare training documentation to assist other users with common IT-related services.

Log in to the driver app and go online to begin accepting requests
Pick up passengers at their requested pick-up location and drive to the requested drop-off location
Ensured passengers arrived safely and timely to their destination while creating customer satisfaction
Assured that my vehicle was maintained and cleaned regularly

Act as the first point of contact when a client requests technical support.
Assist clients in resolving technical support requests and tickets remotely or, if necessary, by making an on-site service call.
Support clients in a primarily Windows-based environment.

Executed virus removal procedures to ensure computers were free of harmful malware.
Installed various software applications on multiple devices ensuring proper functionality.
Troubleshooted hardware issues efficiently to minimize downtime for computer users.
Provided exceptional customer service support to clients, addressing inquiries and concerns promptly.