Experience

Assist internal company employees with Level I and II IT issues (password resets, general troubleshooting)
Assist with onboarding new users (account creation, setup of required IT hardware, making sure they’re able to login, etc.)
Microsoft 365/Azure AD/Entra ID Administration
Google Workspace Administration

Provided onsite technical hardware and break fix services on Dell Laptops, Chromebooks, Desktops, Workstations, Tablets and Associated devices for both commercial and residential clients
Carried out upgrades and conversions including replacement of component parts, e.g., Memory, Hard drives, SSD, screens, Keyboards etc.
Performed basic and moderately complex troubleshooting, hardware activities for desktops and laptops.
Ensured all contractual SLA’s are met and service delivered within contractual requirements.

Assisted internal company employees with Level I and II IT issues (password resets, application installs, general troubleshooting)
Assisted with onboarding new users (account creation, coordinating shipping of required IT hardware, making sure they’re able to login, etc.)
Assisted with provisioning devices (Dell Laptops and Apple iPads) via Microsoft Intune and/or Apple Business Manager
Assisted and advised on new technology rollouts (internal employee training platform, asset tracking platform, helpdesk ticketing platform)
Assisted with the management of internal platforms hosted on AWS EC2 virtual servers running both Windows Server and Ubuntu Linux, as well as an Azure AD DS server hosted on Azure to facilitate authentication to AWS servers.
Microsoft 365/Azure AD/Entra ID Administration (SharePoint Site Configuration / Creation / Maintenance, Shared Mailbox Creation & Delegation, Email Message Tracing, SSO Configuration)
Assisted and advised other departments with various projects (Website Maintenance, Microsoft Forms Creation/PowerAutomate Flow Creation, DocuSign Template Creation)
Prepared training documentation to assist other users with common IT-related services.

Logged in to the driver app and go online to begin accepting requests
Picked up passengers at their requested pick-up location and drive to the requested drop-off location
Ensured passengers arrived safely and timely to their destination while creating customer satisfaction
Assured that my vehicle was maintained and cleaned regularly

Acted as the first point of contact when a client requests technical support.
Assisted clients in resolving technical support requests and tickets remotely or, if necessary, by making an on-site service call.
Supported clients in a primarily Windows-based environment, with occasional macOS-based devices.

Performed hardware and software repairs on both Windows and macOS computers.
Executed virus removal procedures to ensure computers were free of harmful malware.
Installed various software applications on multiple devices, ensuring proper functionality.
Diagnosed hardware issues efficiently to minimize downtime for computer users.
Provided exceptional customer service support to clients, addressing inquiries and concerns promptly.

Skills

Eagle Scout is the highest rank attainable in the Scouts BSA program of Scouting America. Since its inception in 1911, only four percent of Scouts have earned this rank after a lengthy review process.

Run Audio/Visual on Sunday morning using Renewed Vision’s ProPresenter, BlackMagic Design’s ATEM SDI Extreme, and PTZ Cameras.

St. Baldrick’s Foundation

At St. Baldrick’s head-shaving events, shavees℠ raise money for childhood cancer research by pledging to shave their heads in support of cancer patients, who often lose their hair during treatment.