Resume

Education

Associate’s Degree:  Computer Technology

Greenville Technical College • Greenville, SC • 2014

Certificate:  Small Business Management & Entrepreneurship

Greenville Technical College • Greenville, SC • 2014

Experience

Field Services PC Technician (L1)

Getronics • Greenville, SC • 2024 – 2025
  • Provided onsite technical hardware and break fix services on Laptops, Desktops, Workstations, Tablets and Associated devices for both commercial and residential clients
  • Carried out upgrades and conversions including replacement of component parts, e.g., Memory, Hard drives, SSD, screens, Keyboards etc.
  • Performed basic and moderately complex troubleshooting, hardware activities for desktops and laptops.
  • Ensured all contractual SLA’s are met and service delivered within contractual requirements.

IT Help Desk Specialist

BioSerenity • Remote • 2020 – 2024
  • Assist internal company employees with Level I and II IT issues (password resets, application installs, general troubleshooting)
  • Assist internal company employees with Level I and II IT issues (password resets, application installs, general troubleshooting)
  • Assist and advise on new technology rollouts (internal employee training platform, asset tracking platform, helpdesk ticketing platform)
  • Microsoft 365 Administration (SharePoint Site Configuration / Creation / Maintenance, Shared Mailbox Creation & Delegation, Email Message Tracing)
  • Assist and advise other departments with various projects (Website Maintenance, Microsoft Forms Creation/PowerAutomate Flow Creation, DocuSign Template Creation)
  • Prepare training documentation to assist other users with common IT-related services.

Rideshare Driver

Uber / Lyft • 2018 – 2020
  • Log in to the driver app and go online to begin accepting requests
  • Pick up passengers at their requested pick-up location and drive to the requested drop-off location
  • Ensured passengers arrived safely and timely to their destination while creating customer satisfaction
  • Assured that my vehicle was maintained and cleaned regularly

Level I Technician

CMIT Solutions of Greenville • 2017 – 2018
  • Act as the first point of contact when a client requests technical support.
  • Assist clients in resolving technical support requests and tickets remotely or, if necessary, by making an on-site service call.
  • Support clients in a primarily Windows-based environment.

Computer Repair Technician

Computer Handyman • 2012 – 2016
  • Executed virus removal procedures to ensure computers were free of harmful malware.
  • Installed various software applications on multiple devices ensuring proper functionality.
  • Troubleshooted hardware issues efficiently to minimize downtime for computer users.
  • Provided exceptional customer service support to clients, addressing inquiries and concerns promptly.

Skills

Software

  • Windows 11
  • Windows 10
  • Linux
  • macOS
  • Microsoft Word
  • Microsoft Excel
  • WordPress
  • Windows Server (2008-2019)

Infrastructure

  • Amazon Web Services
  • Azure

Technical

  • DHCP
  • TCP/IP
  • DNS

Healthcare

  • HITRUST
  • HIPAA

Awards

Eagle Scout

Boy Scouts of America • August 2011

• Eagle Scout is the highest rank attainable in the Scouts BSA program of Scouting America. Since its inception in 1911, only four percent of Scouts have earned this rank after a lengthy review process.

Volunteer Involvement

St. Baldrick’s Foundation

Shavee • March 2012 – Present

• At St. Baldrick’s head-shaving events, shavees℠ raise money for childhood cancer research by pledging to shave their heads in support of cancer patients, who often lose their hair during treatment.